• How can I send my Britelite / Vinverth product for service?
Britelite / Vinverth products can be handed over to any authorized service centre (refer service centre locator for list of service centres)
• How can I send my Britelite / Vinverth product if the service centre is far away from my place?
Britelite / Vinverth products can be sent for service through any branch of Jupiter Couriers on payment of a nominal charge. The unit can be sent to the service centre through any other courier service, at places where Jupiter Couriers is not operating.
• Will there be any charge for servicing my Britelite / Vinverth product?
The service will be free of charge while the unit is covered under warranty and if the unit is not tampered with. If the service is chargeable, the matter will be intimated to the customer
• Is proof of purchase necessary for getting warranty service of my Britelite / Vinverth product?
Proof of purchase is not mandatory for service of Britelite / Vinverth product. But, the Customer is liable to produce proof of purchase upon request by any authorized service centre authorities.
• What is the warranty period of Britelite and Vinverth Products?
Britelite Flashlights (Halogen and Xenon)
Flashlight casing - Entire lifetime of the registered owner
Switch - Entire lifetime of the original registered owner
Recharging Module (located within the flashlight) - Entire lifetime of the original registered owner
RechargingAdaptor - 1 year from the date of purchase
Battery Pack - 6 months from the date of purchase / 1000 charging cycles whichever comes first
Reflector - Entire lifetime of the original registered owner
Lens - Entire lifetime of the original registered owner
"O" Ring - 6 months from the date of purchase
Tail Cap Spring - Entire lifetime of the original registered owner
Lamps - No Warranty
Britelite Flashlights (LED)
Battery Pack - Six Months from the date of purchase
Recharging Adaptor - One year from the date of purchase
"O" Ring - Six Months
As to all other spares, the warranty lasts for the life of the original registered owner.
In any country or jurisdiction where specific limitations are placed on limited lifetime warranties, Britelite will honor a 10 year limited warranty. Britelite or an authorized Britelite Warranty Service Centre will repair the flashlight or other system component or, at its option replace a defective flashlight or system component free of charge.
Vinverth Emergency Light - Limited five years warranty (excluding tube)
Vinverth DVD players - Limited Two Year warranty
Vinverth HVD players - Limited Two Year warranty
Vinverth home Theatre Systems - Limited Two Year warranty
Vinverth Televisions & LCDs - Limited Two Year warranty
Vinverth Phones - Limited Two Year warranty
Vinverth Energy Saving lamps - Limited One Year warranty
Vinverth Iron Box - Limited One Year warranty
Vinverth Vacuum Flasks - Five years Anti Rust Warranty
Vinverth Blender - Limited Two Year Warranty
Vinverth Air Conditioners - Five Years Warranty on compressor
• Are the accessories covered under warranty?
Please advise whether we can remove this questions as these are covered in the earlier part.
• How can I get my Britelite / Vinverth product after service?
Britelite / Vinverth products will be delivered back to the nearest Hub of Jupiter Couriers after service. The unit can be returned back to the customer through any other courier of their choice, if Jupiter Courier does not have service arrangements. The customer has to pay the courier charges in advance for this service.
• What is "Limited Lifetime warranty"?
Britelite Limited Lifetime Warranty is applicable for Lamp and Body of all LED flashlights from the date of manufacture.. This warranty is applicable for a period of ninety years.
• Should i send the accessories along with the product for service?
Britelite flashlights are accepted for service only when the unit is sent along with accessories (adaptor / battery pack). This is for assuring proper diagnosis and error free service
• What is the time taken to get my Britelite / Vinverth product serviced?
The Britelite / Vinverth product will be serviced and returned to the customers preferred hub in seven days time.
• From where can I find my nearest service centre / collection centre?
Click on the service centre locator.
• What are the warranty policies of Britelite / Vinverth Products?
- The unit should not be opened or tampered with
- The unit should be within the warranty period (for free service)
- Flashlights should be received with accessories (adaptor and battery)
- The unit should be sent to the service centre at customer’s risk and expense
